Emotional Intelligence for Healthcare Professionals
Join us for an interactive workshop that explores emotional intelligence within a healthcare environment and delivers skills that you can immediately apply to become a more effective leader.
Thursday, May 30, 2019
9:00 AM - 2:30 PM
Rocky Top Student Center, Room 311
305 Sherman Ave, Hamden, CT 06514
Breakfast and lunch will be provided.
Space is limited!
Effective leadership goes far beyond possessing the technical and task-oriented skills to manage a team. Today's most effective leaders are those who have a high level of awareness and control over their emotions, and use their emotions to connect with others, develop positive relationships, and motivate their teams.
This leadership skill is known as emotional intelligence, and it is an essential element of personal and professional success, especially in high-stress environment
Recent research reveals that emotional intelligence (EQ) might be offered as an explanation for why some practitioners and organizations are better at delivering patient-centered care. EQ has been shown to positively contribute to the provider-patient relationship, increased empathy, teamwork, communication, stress management, organizational commitment, physician and nurse career satisfaction, and effective leadership. Several dozen nursing research studies demonstrate a correlation between EQ and performance of nurses, retention, stress adaptation, organizational citizenship and selected positive patient clinical outcomes.
This program is designed to provide you with the knowledge and tools to develop your emotional intelligence. You’ll learn how to avoid self-sabotaging outcomes by altering how you perceive and respond to emotionally-charged situations. In addition, you’ll improve your ability to resolve conflict constructively, create a productive work environment, build and mend relationships, and bounce back from setbacks and disappointment.
reserve your seat
This day-long, interactive training experience will help you to:
Manage your emotions by recognizing how thoughts and emotions are connected.
Improve your self-control by identifying physical cues that indicate your emotions may be taking over.
Discover how emotional intelligence can help you develop more positive relationships at work and a more optimistic outlook.
Learn how to use assertive communication to express your needs and feelings appropriately.
Explore how to use emotional intelligence to bounce back from setbacks.
All who attend will also receive a personalized Emotional Intelligence assessment at the end of the course.
Who Should Attend?
This workshop will be the most beneficial to:
Nurses (all experience levels)
Why IS Emotional Intelligence Important?
Numerous studies have shown a connection between emotional intelligence and positive workplace outcomes. Emotional intelligence has been linked to greater employee engagement and productivity, higher customer ratings, greater profitability, improved quality, lower turnover, and fewer safety incidents.
A 2015 Gallup study published in Business Journal found:
Employees who had managers with a high EQ (Emotional Intelligence measurement) were 4 times less likely to leave.
70% of an employee’s view of their company is tied directly to their level of Emotional Intelligence.
69% of the employees who reported high engagement had managers who had high levels of emotional intelligence.
In a case study by a Fortune 500 company, manufacturing supervisors were given training and coaching in Emotional Intelligence. The results were:
Lost time accidentals were cut in half.
Formal grievances by unionized workforce dropped by 20%.
Plant productivity revenues exceeded projected targets by an average of $250,000.
This workshop will provide an in-depth look into the following areas of emotional intelligence:
How to develop your self-awareness by discovering how thoughts drive feelings and recognizing your physical cues that emotions are arising.
Learning to prevent emotional-hijacking by using techniques for collecting your thoughts.
How to develop more positive relationships with others at work through empathy.
Improving communication by building assertiveness skills.
Using your emotions as a tool to improve the process of conflict resolution.
Responding more quickly and positively to changing priorities and situations.
Keeping your composure and staying focused in stressful or high-pressure situations.
How to reframe thinking, change perspective, and bounce back from setbacks.
Location & Directions
The Emotional Intelligence for Healthcare Professionals event will be held at:
Rocky Top Student Center on the Quinnipiac University York Hill Campus
305 Sherman Ave, Hamden, CT 06518
Business casual attire is required for this event.