Workshop Series
Navigating Difficult Conversations
Improve your ability to handle difficult conversations and produce outcomes that reduce stress, increase confidence, and improve relationships.

October 19, 2018

9:00AM - 3:00PM

Rocky Top Student Center on the Quinnipiac University York Hill Campus
RTSC 311
305 Sherman Ave, Hamden, CT 06518


Group discounts are available – please contact us directly.

Register Now >

Event overview

Learn more about our team

Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.

You can’t avoid these kinds of conversations, but you can learn how to handle them more effectively. Developing the ability to handle these challenges will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities.


Learning objectives

Successful completion of this course will increase your ability to:

  • Understand the nature of difficult conversations and what it takes to handle them.
  • Identify the seven stages of handling difficult conversations.
  • Use empathy in a way that minimizes negative responses and strengthens relationships.
  • Apply best practices for preparing, initiating, and delivering the conversation.
  • Discover how to generate solutions and bring the conversation to a close.

All who attend will also receive access to course materials for a full calendar year.


Who should attend?

This workshop will be the most beneficial to those who are tasked with addressing complex challenges on a regular basis, including:  

  • Directors
  • Team Leaders
  • Project Managers
  • Emerging Leaders
  • Influential Team Members

All topics discussed are applicable to a variety of fields and industries.

Topics Covered

This course explores the following subjects in depth: 

  • Types of conversations people find difficult to carry out and the reasons why their difficult.

  • Essential questions to consider before carrying out the conversation.

  • Using empathetic language to establish trust and understanding.

  • Key methods for getting the conversation off on a good start.

  • Techniques for delivering the message tactfully, respectfully, and productively. 

  • Best practices for listening and responding.

  • Common types of difficult responses and strategies for coping with them.

  • How to generate alternatives and solutions.

  • Guidelines for bringing closure to the conversation and tips for following up on the conversation, as well as your own skills.

What You'll Receive

WhAt the course offers

In addition to the intangible skills and strategies that you will build throughout the workshop, this program provides all attendees with:

  • An interactive learning setting that provides the opportunity to apply the program's concepts in a risk-free environment.
  • Copies of all materials used throughout the course, including:
    • Instructor guide
    • Participant guide
    • Presentation slideshow
    • Learning summary
  • A continental breakfast, lunch, and light afternoon snack.



Location & Directions


Our Navigating Difficult Conversations workshop will be held at:

Rocky Top Student Center on the Quinnipiac University York Hill Campus
305 Sherman Ave, Hamden, CT 06518

Click here for directions from your current location



Business casual dress is required at the Navigating Difficult Conversations workshop.

Event lead

Explore our discovery process

Joe Carmen
Director of Client Relations for Leadership Development 

Joe Carmen brings close to three decades’ worth of practical, real-world leadership experience to Quinnipiac Corporate Training.  Joseph draws from his experiences at West Point and in the US Army as well as various engineering, operations, sales and leadership roles within Fortune 50 corporations and national award-winning schools. Through these various roles, he has developed unique processes for helping organizations succeed by turning management and leadership ideas into action.

Rocky Top Student Center
Quinnipiac University York Hill Campus

305 Sherman Ave, Hamden, CT 06518

October 19, 2018

9:00AM - 3:00PM


Group discounts are available – please contact us directly.

Register Now >